FAQ
How Can I Cancel my Membership?
Although we would love for you to stay in the Academy forever, we know that our journey together might eventually end. We understand that unexpected circumstances can happen. If you choose to cancel your membership, we ask that you DO NOT send us an email with your request as we have made it very easy for you to cancel your membership under your profile tab (It's quick and easy!).
Please follow the steps based on your form of payment as stated below. IMPORTANT: Make sure you end your request properly by clicking the button at the end of the page whether it is "SAVE" "CHANGE" or "CANCEL."
TO CANCEL (For PayPal see below), go to Settings which is located by your profile image, and follow the steps in the images below. As a reminder, we have a "NO REFUNDS Policy." Therefore, make sure you cancel at least 2-5 days before your next due date.
Note to students who joined the Academy BEFORE 2018: If you don't see the steps below under your Profile, it's because you joined the Academy before we move to this platform. Therefore, please email us at [email protected] 5-7 days before your next tuition due date with your request.
If you used PayPal as a payment method, please see additional instructions for PayPal cancellation below.
Please keep in mind that once your card is charged, no refunds are provided. Make sure you cancel 2-5 days prior to your next tuition due date to avoid unwanted charges.
Step 1.
Step 2.
I use PayPal... How Can I Cancel My Membership on PayPal?
If you signed up with PayPal you will need to manually cancel your subscription in your PayPal account:
- Log in to your PayPal account.
- Click the Settings icon next to "Log out".
- Select Manage Preapproved Payments under "Payment settings".
- Select the merchant whose agreement you want to cancel
- Click the Cancel Subscription button.
How Can I Update My Payment Information?
I Use PayPal... How Can I Update my Payment Information?
How Can I Change my Membership Payment Option from Monthly to Annual?
Simply CLICK HERE for detailed instructions to change your membership option. Please make sure to follow each step carefully to avoid duplicate payment.
HOW CAN I ASK QUESTIONS & RECEIVE FEEDBACK FROM SERGIO, DR. YANINA, AND OTHER MEMBERS?
There are 4 ways to get your questions answered depending on what type of feedback you wish to receive. We're breaking it down for you below.
Please do not email your questions to [email protected].
OPTION 1.
If you would like to receive in-depth feedback from Sergio and Dr. Yanina, you can ask your questions during the Facebook Live Q/A Sessions or you can pre-post them ahead of time in the corresponding post under the "FEATURED / ANNOUNCEMENTS" tab in the Facebook group (click HERE). If you can't join us live, no worries. We record each Live Q/A and house them under the GUIDE 2 area. When you are available, simply click on GUIDES, then Guide 2 in our Facebook Group to watch the recorded session (click HERE).
You're welcome to repost your question in the Discussion area as stated in option #2 so that other student members can also share their feedback.
OPTION 2.
If you would like to receive feedback from other student members in the community, post your question, comment or document in the DISCUSSION area of the Facebook Group. Please also use option 1 if you would like feedback from Sergio & Dr. Yanina.
Also, if you would like Sergio and other fellow members to review a document and share feedback (e.g., Artist Statement, Press Kit, Exhibition Proposal, etc.), upload the document to the Facebook group in a PDF or DOC format. Once you receive your feedback, you're welcome to keep or delete the document from the Facebook group. If you're not sure how to upload your documents on Facebook, please click HERE for a video tutorial. Make sure you have access to our Facebook group for this link to work.
OPTION 3.
If you have program or membership-related questions such as "I need to cancel, I can't log in, Does my membership cancel automatically after a Challenge ends?, etc.," click on the FAQ tab as most questions and answers are posted under this tab.
If you don't find your answer under the FAQ tab or have a website content question (I'm having issues with a course or link, I can't find a course, etc.) post your question in the Member Support area found under the "MY LIBRARY" tab in the Academy's website. You can also use this option if you do not have a Facebook account.
You're always welcome to browse the website to become familiar with our content. Please DO NOT email us your questions as we don't want your email to get lost in the sea of emails we receive on a daily basis. We recommend that you use this option instead.
OPTION 4.
If you're participating in any of our ongoing LIVE Challenges and have a question about the content that we're teaching in a specific video training, write your question UNDER THE VIDEO POST located in our Facebook Group. Click HERE to access the Facebook group. Option 4 is only available during live Challenges.
If you have questions that are NOT related to the Challenge lessons or if you're watching the challenge when we're not doing it together live, you're welcome to use option 1 (questions for Sergio & Dr. Yanina) or option 2 (questions for fellow Next Levelers).
HOW CAN I CONSULT WITH SERGIO & DR. YANINA?
As an Art NXT Level member, you can consult with us during the Facebook Live Q & A. Join Sergio & Dr. Yanina for a live Q & A where you can ask your question right on the spot. If you're unable to join when we go live, you're welcome to post your question under the post designated for the upcoming Q&A which can be found under FEATURED on the Facebook group page. Keep in mind that days and times will vary. A schedule is found under the NEWS tab (click HERE). Scroll below for the link to join the Facebook group.
How Do I Access the Facebook Group?
Click HERE to join our Facebook group.
What Are Live Facebook Q&As? How Do I Access Them?
The live Facebook Q&As are designed to answer questions from members. In other words, members post the question on a designated post found under the FEATURED tab and Sergio & Dr. Yanina answer them when they go live.
It's simply answering your questions right on the spot. If you're unable to join live, you're welcome to pre-post your question under the post designated for the upcoming Q&A which, once again, can be found in the FEATURED / ANNOUNCEMENTS area on our Facebook group page.
Our Q&As are typically scheduled on Thursdays at 10:00 am (Central Time). Although very rare, days and times may change. All Q&A sessions are recorded and housed under the GUIDES tab on our Facebook group. If you're unable to join us live or would like to watch again, click on Guide 2 to access them.
See below.
WHERE DO I FIND DATES/TIMES FOR THE LIVE FACEBOOK Q/A's?
They are posted under the NEWS tab here on this website.
HOW CAN I JOIN THE STUDIO VISITS VIDEO CALLS?
Join Sergio and other fellow student members on Tuesdays at 10:00 am (Central Time) via Zoom to meet and get to know other fellow next-levelers, share each other's art and studio, have conversations about the art world and simply inspire, encourage and support one another. These calls last one hour.
This is NOT a Q&A session. It is a networking and social event. Kindly read the heading "How Can I Ask My Questions..." above to learn where you can post your questions.
The link and password to join these calls are found under the NEWS tab on this website. Also, know that dates and times are subject to change (we'll keep you posted via the weekly email and Facebook group page). Make sure you're receiving these emails. If not, please see below.
I'M NOT RECEIVING THE WEEKLY ART NXT LEVEL MEMBER EMAILS. WHAT CAN I DO TO START RECEIVING THEM?
Each Sunday night, we send an email to our members with news and important information relevant to your student membership including information to join our Studio Visits Video Calls. If you're NOT receiving these emails, please check your SPAM or PROMOTIONS folder first. If they're not there, please go to the MEMBER SUPPORT option found under MY LIBRARY to let us know so that we can take care of it.
I SIGNED UP FOR A CHALLENGE Or A LIMITED-TIME OFFER. DOES MY MONTHLY PAYMENT CANCEL AUTOMATICALLY AFTER THE CHALLENGE/OFFER ENDS?
NO, IT DOES NOT. As you recall, the Art NXT Level Academy is an ongoing membership-based program (just like a Netflix, Hulu, or even a Gym monthly subscription). Your monthly tuition will be collected every month until YOU cancel your student membership. You can cancel at any time. If you choose to cancel your membership, please make sure you cancel, at least, 2-5 days PRIOR to your next tuition is due to avoid unwanted charges as we have a "No Refund Policy."
We offer numerous resources, courses, and support in addition to the Challenges. Many student members enter the Academy through a Challenge and stay longer to take advantage of the various resources available. Should you be interested in canceling your membership after a Challenge ends, please scroll down to the question below for more information.
What's Sergio & Dr. Yanina's Weekend Availability?
Saturdays and Sundays are dedicated to family. They will respond to your weekend messages at the beginning of the following week. And, yes, Dr. Yanina prefers to be addressed as Dr. Yanina (:
Art NXT Level Membership Terms and Conditions