Consultation Session Call/In-person Duration, Lateness & Cancellation Policies.
We have a 24-hour cancellation policy. Simply email us at [email protected] to cancel your appointment. We will gladly re-schedule at a later time. In the event that you do not cancel and we are waiting for you, please know that we will not re-schedule or refund the session as our time was utilized waiting for you. The same policy applies if you cancel less than 24-hrs prior to your appointment. If we are in the unlike need to cancel your session, we will re-schedule it at a later time at no additional cost to you.
Consultation sessions are conducted via Zoom.com. This is an audio and video conference service. Therefore, you can attend the session from the comfort of your home, studio, or gallery. Once we schedule the session, you will receive an email with instructions to access our private virtual conference room. On-site sessions at the Art NXT Level office located at 1029 W 35th St., Chicago, IL (4th fl.) are available on a limited basis. The session lasts 1-hour. If you are like us, we love talking with art business professionals and artists. As a result, time flies without even noticing it. So, to ensure that we respect our valuable time mutually, we will let you know when we are approaching the end of the session so we can start wrapping up the conversation.
Art NXT Level understands that events may occur beyond our control and will consequently make us late. We will be waiting for you until you arrive. We ask that you keep us posted by emailing us at [email protected] But please know that the session will not be extended to compensate for the time lost due to lateness. Just like you, we have other commitments and would not like to be affected by lateness. However, in the event that we are late, we will compensate for the time lost.
Refund Policy & Guarantee
Although we do not offer refunds for our consultation services, we are committed to give you our full attention, experienced advice, practical individualized support, resources and brainstorm with you possible options to advance your business or career. The client is 100% responsible for individual results as it is your responsibility to follow through.